FAQs and Policies

How to Pay

Due to fees and charges we have a $10 minimum order.  We apologise for any inconvenience but banking and other charges make it unviable for us to process any orders under this amount.  If you wish to purchase a product that is under $10 please email us and we may be able to arrange an alternative form of payment.

1. We accept payment by credit card or direct bank deposit which is our preferred payment method for Australian customers. These details are as follows and also within our shopping cart.

Account Name: Gentle Threads
BSB: 306-040
Account No: 0620111

Please ensure you input your shopping cart receipt number or name when making direct deposit payments so we can easily identify your payment.

You can also pay by credit card through our shopping cart which is linked to a secure server for your protection.

2.We will accept payment by PayPal which is totally secure for INTERNATIONAL CUSTOMERS ONLY.  All payments are processed on secure servers, you will see a small lock on the right hand side of your bottom computer task bar indicating you are making payment through a secure server. Please note that we now have to add 5% to all PayPal orders (including postage and packing) to cover fees.

3. If you prefer you can ring us and give us your credit card details and we will process your payment through our EFTPOS machine which is also a secure payment method.

Sorry, we do not accept any cheques.  We can accept Australian money orders but orders will not be mailed until the money order has been processed.

All prices on our website are shown in Australian dollars (AUD) and include GST, postage is extra.

All International customers please use PayPal.

Postage

We ship all orders using Australia Post and Australia Post International.

All International orders will be individually calculated, please email us for details.

Orders within Australia 
$10 to $19.95   $5.00 *
$20 to $49.95  $8.00 *
Over $50       $10.00 *

*Excludes batting and quilts as these are bulky and will need to be calculated before the order is processed. Also excludes any product which states that postage must be calculated individually, you will see this on listings for products that are heavy or bulky.

Please note this generally represents a maximum shipping cost.  The great majority of orders end up at a lesser cost once the order has been packed and weighed (eg. one stitchery pattern in an envelope will only cost $1.00 in postage but fabric to the same amount would cost more as it can't be sent in an envelope).  If you prefer an exact postage quote before processing your order through our site please email us.

All orders within Australia are sent by regular Australia Post services. If you would like your order to be sent in an Express Bag (within Australia only) please contact us before placing your order.  An Express bag will be delivered within 2 working days of the article being posted.

We automatically add Registered Mail to your shipping costs, this gives you peace of mind and will cover the cost of replacing any items that go missing in the mail. The shopping cart will add the $2.70 Registered Mail fee to your order.

We will email you once your order is filled and ready for postage.  All care is taken when we address and ship items. 

If items ordered are in stock we will mail them within 3 working days.  If an item is out of stock we will advise by email of the likely delivery time which may vary due to availability by our suppliers. 

Custom made giftware will take up to 28 days to be shipped but we will advise of the delivery time when these items are ordered.

If you require more information regarding shipping, insurance or Express postage please feel free to contact us

Returns and Refunds

Products may only be returned if faulty and within 30 days of purchase.  We do not exchange or give refunds if you just change your mind or order the wrong product.

No returns or refunds on cut fabric or books/patterns (due to copyright).

If you are unhappy with a product you have bought from us please contact us in writing giving the invoice number and reason.  No returned items will be accepted unless we have given a returns authority.

No postage costs will be refunded.

No part of this website may be reproduced without the prior permission of Gentle Threads.  All graphics and text within this site are the property of Gentle Threads.